How to Create Schedules

[SotaT]

I believe ServiceNow's standard schedules are configured for the US. This time, I want to create a schedule aligned with the Japanese calendar. Is manually creating the schedule the only option? Also, how should substitute holidays be set up? Will manual maintenance be required every year?

[Rafael Batistot]

hi @SotaT 

This solution might help you 

https://www.servicenow.com/community/developer-forum/holiday-calendar-setup/td-p/2825791

[Ankur Bawiskar]

@SotaT 

My thoughts

1) you can create a regional schedule and attach a regional holiday child schedule, where you manually enter Japanese official holidays—including substitute holidays —each year.

2) Yes it's a manual activity to update the holiday for that schedule by an admin.

check these links for help

How to set up Schedules and regional specific Holidays for for users to account for Capacity based o... 

Some automation is shared here but I haven't tried it

ServiceNow – Automating Bank Holidays (U.K.) 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhimashankar H]

Hi @SotaT ,

It has to be created manually.  Substitute holidays (such as those for national holidays falling on weekends) must be set up as child holiday schedules. annual maintenance is required to keep public holiday/substitute holiday entries up to date.

First create a regional main schedule and then create child holiday schedule of type "Holiday" 

Refer this post: Holiday Setup and How to create schedule and regional specific holiday - KB0953556  from ServiceNow 

Thanks,
Bhimashankar H

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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Bhimashankar H]

Hi @SotaT ,

I hope you saw my reply. 

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H