How to Hide Communicate tab in Service Operations Workspace

[ThanigaivelS363]

I recently updated the Service Operations Workspace ITSM Applications plugin, and now I see that the Communicate tab is visible in the Major Incident records. Is there a way to hide or disable this tab? Any guidance on how to remove it would be greatly appreciated.

[Jelly Ann Panan]

Hi @ThanigaivelS363, I came across this issue as well and was wondering if you found a way to hide or disable the communicate tab in SOW. Any guidance or updates would be greatly appreciated.

[ThanigaivelS363]

Hi @Jelly Ann Panan , I modified the UX screen condition of 'Communicate' screen and excluded 'incident' table.
https://<instance_name>/nav_to.do?uri=sys_ux_screen_condition.do?sys_id=4fea442243b43110411a1e0e85b8...

(function showCommunicateTab(params) {
    var table = params.data.table;
    var sysId = params.data.sysId;
    var NEW_RECORD_SYS_ID = -1;
    if (gs.nil(table) || !gs.tableExists(table) || gs.nil(sysId) || sysId == NEW_RECORD_SYS_ID || table == 'incident') return false;
    return new sn_uib_tcm.CommunicationManagementUXFBaseUtil().canShowCommunicateTab(table, sysId);
})(inputProperties);