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‎12-11-2024 11:02 AM
Is there a way to build report in Performance analytivs based by Incident Work Notes description? Please show as example screenshot. Thank you, Parvana Gasimov.
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‎12-12-2024 05:49 AM
If reportability of RAs is of such importance then they shouldn't be stored in Work Notes, they should possibly be stored in their own table.
Otherwise you're going to be running PA collections against the journal history which is going to be a gigantic performance hit.
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‎12-11-2024 02:34 PM
What does "based on" mean?
Are you wanting to use work notes as a condition or a breakdown?
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‎12-11-2024 02:45 PM
I need to have a work notes selection on a breakdown or indicator?
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‎12-11-2024 10:44 PM
Hi @ParvanaGasimov ,
Why? What is the business case?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎12-12-2024 05:36 AM
Remote Actions (RA) reportable in a PA dashboard.
1. How many times an RA used?
2. Investigate how to take common RAs and move to self-heal option
3. Time savings (hrs/days)/expense avoidance for customer per each RA/overall
4. How many times successfully solved user’s issue
Remote Actions notes appears only in a work notes for Service Desk P1.
I was thinking to build a dashboard in PA by filtering work notes only, if possible.
Thank you.
