How to map variable set variable value and catalog item variable value in the order guide

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Nagendra Babu32
Tera Contributor

‎09-23-2024 07:16 AM

Hello all,

 

In order guide, we have MRVS type, I have created the variable in variable set. Similarly, the same variable with same name have created in one catalog itemA. When the order guide submit, the variable set values should map to the catalog itemA variables in order guide and catalog itemA should be submitted.

 

But the mapping of values is not happening.

 

Could you please suggest where i was missing the configuration.

 

Thanks in advance.

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Brad Bowman
Kilo Patron
Kilo Patron
In response to Nagendra Babu32

‎09-23-2024 09:26 AM

If I'm following correctly, you have a MRVS that is included in the Order Guide and the same MRVS is  included in Catalog Item A, and the Cascade box is checked.  When you populate the MRVS on the Order Guide Describe Needs / first screen, then click the Next button, which means you are using Service Portal, you see the MRVS but it is empty.

 

When you try the same in the native UI / Service Catalog, when you click the Choose Options button, do you see the MRVS populated?

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-O-
Kilo Patron
Kilo Patron

‎09-23-2024 08:51 AM

Do you really need to cascade those variables?
I would say it make sense to cascade only those variables that should have the same value on all catalog items included.

But stuff specific to a catalog item should be added only to that catalog item.

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