User Activity
02-27-2026
I am honored to be a 6-time ServiceNow MVP, but the real reason I keep showing up is simple: the Community.
I focus my contributions on real-world problems and questions that spark curiosity—those “is this even possible?” scenarios. I love turning ...
When viewing a project in the Project Workspace, Details menu, Project Tasks related list and clicking the New button
the resulting form shows the view named "Default view". This is in my out of box Zurich PDI. The problem with this is that the sa...
02-03-2026
I would like to change the operation of the out of box 'New' button on the Project Workspace to open a Record Producer form, instead of the Project new view. I have located, copied and inactivated the 'New' declarative action on the pm_project table...
The addExtraField method that was added to the GlideRecord API in a recent release can drastically improve GlideRecord execution times. Here is a real life example of just such a case.
Background:
We recently encountered performance issues while dev...
Background:
As a new Flow Designer user, coming from years of having more or less mastered workflows in the now legacy Workflow Editor, one of the first obstacles I ran into was how to use / re-use a flow for more than one Catalog Item, since Actions...
