Hi @Leo Zhao,
the purpose of this value is to identify who performed such an action.
Example: Abel Tutor created an incident, so you see their names together with the values inserted. David Loo commented and resolved on that incident so it's associated to their name.. as David resolved the incident and nothing happened for a week, the incident is automatically closed, and it was done automatically so it says "System".
Does this make any sense? It's not possible to rename this, you would have to relabel all the users to System.
What is your motivation behind this?
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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
