How to send emails that were in an ignored state?

[Mark Cummins]

Hello everyone,

We had an issue with our servicenow emails stemming from outlook that didn't allow our emails to be sent for the last 24 hours. We fixed the outlook issue, but we have about 200 emails that have state "ignored" and mailbox "Failed". These emails don't have the UI action "resend" since they were never sent in the first place. What's the simplest way to send out these emails?

[AnirudhKumar]

Hmm... have you tried updating the state field value to Send-ready and Mailbox to Outbox ?

I'm hoping some job picks the email and sends it out.

Maybe test it with one email...

[Mark Cummins]

Hi AnirudhKumar,

I updated the fields and then updated the record. Nothing happened. 

[AnirudhKumar · Accepted solution]

I don't believe this is possible, unfortunately!

I did find 2 articles in the community (which I will drop here for namesake😉), but the people who commented on these articles do not seem to be satisfied.

- https://www.servicenow.com/community/developer-forum/how-do-you-resend-old-emails/m-p/2231276

- https://www.servicenow.com/community/united-kingdom-snug/how-to-resend-emails-from-the-email-table/b...

So, I think you are better off reaching out to SN support.

[Jacob Saaby Nie]

Just had the same issue due to a mailbox quota that ran full.

If you add the type column to the email list, it'll be "send-failed". 

When I alter that to send-ready, a little while after it's been altered to sent, and the state is processed instead of ignored.