How to send emails that were in an ignored state?

Mark Cummins
Tera Contributor

Hello everyone,

 

We had an issue with our servicenow emails stemming from outlook that didn't allow our emails to be sent for the last 24 hours. We fixed the outlook issue, but we have about 200 emails that have state "ignored" and mailbox "Failed". These emails don't have the UI action "resend" since they were never sent in the first place. What's the simplest way to send out these emails?

1 ACCEPTED SOLUTION

I don't believe this is possible, unfortunately!

I did find 2 articles in the community (which I will drop here for namesake😉), but the people who commented on these articles do not seem to be satisfied.

https://www.servicenow.com/community/developer-forum/how-do-you-resend-old-emails/m-p/2231276

- https://www.servicenow.com/community/united-kingdom-snug/how-to-resend-emails-from-the-email-table/b...

 

So, I think you are better off reaching out to SN support.

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6 REPLIES 6

Hey Jacob, I wanted to let you know that this solved our issue - thanks!

 

Your comment should be marked as the ACCEPTED SOLUTION.

Thank you @Gonzalo_S  🙂 Great to know that it helped! And glad it did 🙂