My PDI has refused to wakeup
Can anyone advice on the reason why my PDI is refusing to wake up from hibernation? I have been trying to wake it up for more than 24 hours, but it just keeps rolling till no end. Thank you.
Forum Posts
Facilities Maintenance Planning
Hello Everyone Facilities Maintenance (Planned Maintenance on Assets such as Pumps, Chillers, Electrical, etc)Our business is in the process of transferring over to Service Now. It is all very new and we are still being introduced to the software. I ...
Newcomer Question - Service Now Report Functionality
I am new to the Service Now Community, and this is my first post. In my data analyst role, I am learning to create reports in Service Now to help my organization track the volume and status of tickets. What resources should I focus on first, to star...
Resolved! Updating RITM when related CHG updates
Hello experts,I created a business rule that creates automatically a “change request” from RITM.Then I created another business rule that does the following : when the change request state changes to “assess” , the related RITM updates to “work in pr...
Resolved! Which these options does History contain?
Q. Which would NOT appear in the History section of the Application Navigator?A. RecordsB. UI PagesC. ListsD. FormsAnswer: BIs it correct answer ?As I checked in the instance when I open a Ui page in Yokohama & Xanadu instance I can see the Ui page i...
Resolved! Guidance on Uploading a Custom Application to the ServiceNow Store
Hello ServiceNow Community,Hope you are all doing well. We, at Dkode Technologies, specialize in developing custom ServiceNow applications to provide tailored solutions for various needs. We are now interested in publishing our applications on the Se...
Resolved! Categorize System Logs
Dear all,I have changed the following system properties from debug to Error. The question is how can I find out if the logs were generated by "sa.ie.log.ie_severity_level".sa.ie.log.ie_severity_levelglide.discovery.identification.log_levelsa.ie.log....
Is there any way to display Variables in a List View or Report from a Database View?
Hello ServiceNow Community,I’ve encountered a couple of challenges around displaying Variables for Requested Items (RITMs) in list views and reports when working with Database Views, and I wanted to see if anyone has come across a solution or workaro...
Out of the Box fields
Does anyone know of a resource that shows all the out of the box fields for stories, epics, scrum tasks, etc.? ThanksDawn
Asset
If I have an asset with a Serial Number and a CI with the same serial number and they are not related. How can I relate them?
Whats wrong with ServiceNow support? How is your experience with them?
Most of the times, any question we ask ServiceNow support, the response would be"Please allow us some time we are checking with our internal teams."Once they provide the answer and then if we ask any other question or ask for clarification, their res...
Related to servicenow atf
I was trying to create a Atf test script for incident, i have drafted all the steps for validating incident end to end functionality. But, here i want to validate resolution code all drop down fields by using parameterized testing, here i tried to cr...
getReference() works in classic UI but doesn't work in my Workspace
I am using getReference() to pull a value from another table to change the label dynamically. This works absolutely fine in classic UI, in my workspace though the script won't fire. Does anyone have any solutions to this? This is the script that curr...
Can we relabel the "Post Incident Report" tab on Major Incident workbench?
Hello everyone, Can we relabel the "Post Incident Report" tab on the Major Incident workbench? It seems it's not allowed but I want to make sure it is true or something that I might miss. Thank you for all the help.Lilian
How to configure a Data Lake to store data from ServiceNow?
Hi Experts,I have a custom table (u_cat_item_feedback) that stores user feedback for specific catalog items. The requirement is to transfer this data to a data lake and then delete records older than 12 months. I understand that Table Cleaner rules ...
