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Any issue with ServiceNow docs or community sites?

Hello......From past few weeks, I am facing issue with ServiceNow docs and community links where the page doesn't load at all.I simply get a blank page like this. This issue happens sporadically for random links. Upon clearing the cookies/cache, then...

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Suggy by Giga Sage
  • 1418 Views
  • 4 replies
  • 3 helpfuls

ECC Queue Process flow

Hello SN Community,I want you guys to help me out with the working of the ECC queue. I have seen some community posts, but all of them relate the ECC queue to Discovery process, meanwhile it can also be used for other things such as the System Import...

Resolved! Activity Stream Customization

Was wondering if there was a way to customize what shows up in the Activity Stream. Currently what shows is anything created, change of notes and assigned. I want to be able to add cases that were set to resolve or closed into my Activity Stream. 

jessemercer by Giga Contributor
  • 1318 Views
  • 3 replies
  • 0 helpfuls

Performance Analytics - KPI Dashboards

On Procurement Buyer Dashboard, the time required for PO Creation is calculated based on the time 1) when PR is created or 2) when the PR is assigned to the Buyer.On Procurement buyer dashboard, if we have PR older than 60 days/90 days or more, will ...

Monthly SLA calculation

I am looking for guidance on best practice to calculate the monthly SLA for Vendors. Should I run the report based on incidents Created in the month under review, or based on incidents Resolved in the month under review (regardless of create date)?

juliaanncur by Tera Contributor
  • 826 Views
  • 3 replies
  • 2 helpfuls

Task 02: Create New Class validation failing

Hello,I have problem with Task 2 - Create CI Class.  I can see "Mongoose webserver" class created with provided detail. It is extended from Web Server Class. But when I click "Validate Task", I get 3 observation & fails.Here is the screenshot for my ...

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DillipR by Tera Contributor
  • 1189 Views
  • 1 replies
  • 0 helpfuls

Mid_webserver issue

Hi I have an issue with Agent Client Connect which cannot contact the MID server MID Web Server was installed successfully Websocket Endpoint installed successfully too and the same for MID Web Server API Key However when i installed the Agent client...