Is the Virtual agent in CMS is agent based license or just Application based If we are enabling the Virtual agent in CSM will it charged based on the agents or one time application plugin installation
Hello Community,I've created a Scripted REST API (GET method) in ServiceNow that generates a payment link. Currently, it’s publicly accessible, but this approach lacks proper security.When I try to secure it using ACL authentication, I receive an “In...
Hi everyone,I'm doing the ServiceNow Administration Fundamentals (Xanadu) course, and I'm stuck on this part about renaming a company and "selecting the green check" at Lab 5.1.1., Assign User to Cloud Dimension (see image) I remember having done thi...
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created b...
I’m working on my company’s developer instance provided by ServiceNow and I’m having trouble with outbound email notifications. We’re using the ServiceNow-managed SMTP relay, which sends emails using the @Service-Now.com domain. I’ve tried triggerin...
Hi all,today I encountered to this issue, that some of the pictures I cannot see and there is this triangle icon instead. It started this morning, yesterday no issue. I tried from two different laptops, 3 browsers (Safari, Chrome, Brave), but I have ...
I have a requirement to add "Priorty" to the Service Portal page (see pic) and when an the Service Desk changes the priorty would like that to be updated in SP as well. I am not able to find where to change this script. This is from a Record produ...
I have created read ACL for the Assignment group. Assigned to field in case table as well as task table, when I try to impersonate the snc_external user, they can't see both fields, Attached screenshots for reference
before business rule insert and updated checked some conditionswhen i am creating a incident there should be just one log but i can see 4 logs i don't know why it is happening.
Dear experts, I created a UI Action to expire a contract manually. The Form Button works fine, but the problem is that the UI Action is triggered when the form loads. UI Action Name: Expire ContractTable: ast_contractAction name: expire_contractShow...
Hi All Appologies if this isnt the right location for this question, im looking for training resources around reviewing and configuring SLA's within Service now, ive tried searching under my learning for anything relating to SLA's but i dont seem to ...
I am trying to generate a report for the dashboard that allows me to see Incidents without Interactions
I'm trying to use var prop = gs.getProperty('some.property.name'); inside a scheduled report (sysauto_report), but the value of prop keeps returning undefined. Can anyone confirm if gs.getProperty() works in scheduled reports, or if there's a limitat...
