How to trigger a notification using gs.eventQueueScheduled based on a RITM state change

[Prueba]

It is required that when a rhythm is changed to the “waiting” state and 5 business days pass and the status is not updated, the system automatically changes the rhythm to the closed or completed state.

1.

// Business Rule: Trigger Auto-Close on "On Hold" (-5) after 10 minutes
(function executeRule(current, previous /*null when async*/) {
if (current.state == '-5' && previous.state != '-5') {
var tenMinutesLater = new GlideDateTime();
tenMinutesLater.addseconds(10); 

// Programar el evento que cerrará automáticamente el requerimiento
gs.eventQueueScheduled('close_on_hold_request', current, '', '', tenMinutesLater);
}
})(current, previous);

2. create event

3 create script action

// Script Action: Close request after 1 minute

(function process(event) {

    // Obtén el GlideRecord del evento

    var gr = new GlideRecord('sc_req_item');

    if (gr.get(event.getValue('sys_id'))) { // Asegúrate de que el registro existe

        if (gr.state == '-5') { // Verifica que el estado sea "En espera" (-5)

            gr.state = '3'; // Cambia el estado a "Cerrado" (valor 3 para "Closed", ajusta si es necesario)

            gr.update();

        }

    }

})(event);

I don't know what I'm doing wrong but it doesn't work

[Prueba]

It's 5 days but I'm doing it with 10 seconds to do the test.

and the business rule is executed after the status changes to "on hold"

[Prueba]

It is important to say that it does execute the event and what is failing is the action script

[Community Alums]

Hi @Prueba, I tried your problem in my PDI, please make changes in Business Rule 

Add event like below line 

gs.eventQueue('close_on_hold_request',current,current.number,tenMinutesLater);

You are passing an extra parameter here. 

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

[Prueba]

Hello @Sarthak I made the change in the business rule but it does not make the change and "gs.eventQueueScheduled" must be used so that it is scheduled and executed 10 seconds later