I cannot find a particular kb article anywhere in the instance
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3 weeks ago
Hi,
I cannot find particular kb article anywhere, checked sys_audit_delete and kb_knowledge as well. Is there anywhere else that I should look.
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3 weeks ago - last edited 3 weeks ago
Hi @ektamestri,
You can check the My Knowledge Article (kb_knowledge_list), where you can find all the articles that you have published and OOTB as well; every article is present there. If not, then that article may have been deleted or removed.
You can refer to these images:
If you find my answer useful, please mark it as Helpful and Correct 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
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3 weeks ago
If for your knowledge table auditing is not enabled (Audit set to true), any record deleted from that table will not create an entry in the sys_audit_delete table or sys_delete_recovery table.
It seems your KB article may have been deleted or removed.

