I cannot find a particular kb article anywhere in the instance

ektamestri
Tera Contributor

yesterday

Hi,

 

I cannot find particular kb article anywhere, checked sys_audit_delete and kb_knowledge as well.  Is there anywhere else that I should look.

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SohamTipnis
Tera Guru

yesterday - last edited yesterday

Hi @ektamestri,

 

You can check the My Knowledge Article (kb_knowledge_list), where you can find all the articles that you have published and OOTB as well; every article is present there. If not, then that article may have been deleted or removed.

 

You can refer to these images:

 

SohamTipnis_0-1770788237184.pngSohamTipnis_1-1770788278741.png

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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Tanushree Maiti
Mega Sage

yesterday

If for  your knowledge table auditing is not enabled (Audit set to true), any record deleted from that table will not create an entry in the sys_audit_delete table or sys_delete_recovery table.

 

It seems your KB article may have been deleted or removed.

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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