I have been trying to access my PDI for last 7 days, it sass going through maintenance

[azimt]

I have been trying to access my PDI for last 7 days, it says going through maintenance. Any one who can give me their input as this does not seems normal. I have been on PDIs for over 8 years and it has never happened that PDI is under going maintenance for over 7 days and is not available

[yashkamde]

Hello @azimt ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Tanushree Maiti]

Hi @azimt 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  ,"500 error" or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 7 days!

As you know there is no support available for PDI.

[AndersBGS]

Hi @azimt 

as there is no support for PDIs your get is as good as mine…. Either keep waiting or release the instance and request a fresh installation.