I'm not able to access instance
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07-08-2025 12:40 AM
After get the approval from my organization it is opening as a app engine studio, I'm not able to access all the main home page of ServiceNow
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07-08-2025 01:13 AM
Hi @SRVPRASAR,
it seems some rights are lacking.
Can you try log out and log in again?
If it doesn't help, reach out to somebody with admin rights to check your access or the platform owner.
Let me know how it goes
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07-08-2025 01:19 AM
Hi @SRVPRASAR,
Check what role have been provided to you by your organization. If app engine studio creator role is given instead of admin, then you will see AES by default.
Regards,
Ehab Pilloor

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07-08-2025 01:20 AM
@SRVPRASAR You need to change your user role from App Engine Studio Creator to Admin.
For more information please refer to the help article here https://developer.servicenow.com/dev.do#!/guides/yokohama/now-platform/devsite_account_guide_yokoham...
Please mark the response helpful and accepted solution if it addresses your question.
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07-08-2025 01:21 AM
But this solution would be for PDI, the author mentions "approval from their organisation".
@SRVPRASAR can you please specify?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */