Hi all,
We want to implement a custom login flow in our ServiceNow instance that introduces an additional validation step only for users with the admin role. The goal is to ensure that administrators provide a valid reason and reference a specific record before they are granted access to the platform.
Detailed Requirement:
When a user attempts to log in using the standard login.do in ServiceNow:
Check User Role:
If the user does not have the admin role and tries to log in using login.do → Don't allow the user to log in instead, re-direct to the default login page(SSO).
If the user has the admin role and tries to log in using login.do → intercept the login and redirect the user to a custom UI Page.
Custom UI Page Behavior:
The UI Page should prompt the admin user to:
Enter a valid record number (of type INC, CHG, or RITM).
Provide a reason for login.
On form submission, the backend should:
Validate the provided record number by checking its existence in the corresponding table (incident, change_request, or sc_req_item).
Ensure the login reason is not empty.
Decision Logic:
If the record number is valid and a reason is provided → allow the user to continue to the home page (home.do) or record page(INC page).
If the record number is invalid or the reason is missing/empty → immediately log the user out (logout.do).
Audit (store the login information like record number and reason):
Store the admin’s login reason and the referenced record number for auditing purposes.
- What is working.
- Once the user enters their credentials and clicks on login, it redirects the user to the custom UI page by checking the role.
- On the UI page user can enter the record number, and the reason is entered. Even though the record is valid, we are unable to re-direct to the home page. It stays on the same(Custom UI page) with the values cleared.
- When I change the URL, the session is already logged in. It is supposed to redirect us to the home page automatically.
Login Page
Custom UI page
Here is the Script I have used.
