Incident and Problem

[vinayvk0559]

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

[Huynh Loc]

Hi @vinayvk0559 ,

To automatically create a Problem record, use Flow Designer (recommended). Flow Designer is preferred over Business Rules as it offers better readability, maintainability, and easier debugging.

Flow setup:

• Trigger: Incident table
• Condition: When a record is created with Priority = P1

To notify the user on the Incident form, use a ServiceNow Notification triggered when:

• The Incident priority is P1, and
• The Problem field is populated.

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[Ankur Bawiskar]

@vinayvk0559 

you can use flow designer for this with no script.

it's an easy requirement.

what did you start and where are you stuck

-> flow triggers on Problem Insertion

-> it creates P1 INC and links the PRB with this INC

-> Use "Send Email" flow action to send email

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