Incident Label History

tlohnes · ‎07-16-2025

I am inquiring about how one would audit/report on the tag assignment (including changes) to an incident?

I have found the labels in the label_entry table, but I am looking for the history of changes as well. Is that possible?

Similar ask from 2020: https://www.servicenow.com/community/servicenow-ai-platform-forum/can-tags-be-audited-in-servicenow/...

GlideFather · ‎07-16-2025

@tlohnes I have been testing it for label_entry and adding and neither removing tags is not audited anywhere, despite evey relevant fields were set Audit == true...

only what is audited is for example if you rename "Test tag" to "Test Tag 1", that will be audited but not adding and removing...

You would be able to see adding tags in a report but not sure how to do it with the removing, perhaps a business rule on the label_entry table triggering an event but is that really necessary?

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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

View solution in original post

tlohnes · ‎07-17-2025

Thanks @GlideFather so much for taking the time to share this information—it's really appreciated.

The key takeaway for me is that adding or removing tags isn't tracked or audited in ServiceNow, which is a significant limitation. Unfortunately, the auditing options you mentioned aren't available to me due to my current access or permission level.

Still, it's very helpful to understand how it works. Thanks again!

GlideFather · ‎07-17-2025

Perfect, thank you for confirming my efforts were not for nothing!

have a wonderful day and get back if you have any detective work for me 😄

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */