Instance Offline

Barthelemy Ntor
Tera Contributor

‎09-11-2025 07:08 AM

Hi, 

 

It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.
I have this message ''Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.''

Is there anyone facing the same issue or  please suggest an around way of fixing this ? Please assist!!

Thanks 

0 Helpfuls
  • 875 Views
15 REPLIES 15

Rafael Batistot
Kilo Patron

‎09-11-2025 07:25 AM

Hi @Barthelemy Ntor 

 

this solution might help you 

 

https://www.servicenow.com/community/developer-forum/developer-instance-is-undergoing-unscheduled-ma...

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

M Iftikhar
Tera Sage

‎09-11-2025 07:28 AM

Hi @Barthelemy Ntor,

I haven’t run into issues with my own PDI today, but I often see quite a few posts from others mentioning the same “offline/maintenance” status. A couple of things worth noting:

  • PDIs don’t have official support, so sometimes the only option is to wait.

  • In many cases, the instance comes back online within a day or so.

  • If you don’t want to wait, you can release the current instance and request a new one, but keep in mind that all your data will be lost. It’s a good practice to regularly back up update sets so you don’t lose work.

Most of the time, these PDIs come back on their own after a short while.

Thanks & Regards, 
Muhammad Iftikhar 
 
If my response helped, please mark it as the accepted solution so others can benefit as well. 

 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Bhuvan
Giga Patron

‎09-11-2025 07:44 AM - edited ‎09-11-2025 07:45 AM

@Barthelemy Ntor 

 

Unfortunately PDI related issues are not supported by ServiceNow team and there are random instances that face this issue. You can try to refresh the instance and wait for it come back in few hours. If it does not come online, it would be good to release the instance and get a new one.

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

Bhuvan
Giga Patron
In response to Bhuvan

‎09-12-2025 12:38 AM

@Barthelemy Ntor 

 

Did you get a chance to review this as I believe the information provided should answer your question

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

0 Helpfuls