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Instance Offline

Barthelemy Ntor
Tera Contributor

Hi, 

 

It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.
I have this message ''Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.''

Is there anyone facing the same issue or  please suggest an around way of fixing this ? Please assist!!

Thanks 

15 REPLIES 15

Shashank_Jain
Kilo Sage

@Barthelemy Ntor ,

 

As ServiceNow does not provide support for PDIs, you have only two options:

  1. Wait – the duration until your instance is available is uncertain.

  2. Release and request a new instance – please note that any unsaved work will be lost.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain