Instance will not wakeup

Go to solution
khamilton177
Tera Contributor

‎05-13-2025 07:54 AM

I have tried several times (over 10) since yesterday up until today.

I tried choosing refresh instead.

I've logged out and back in a few times.

Site recommended reaching out to Instance Help first when I went to release instance-

Instance DEV214061

0 Helpfuls
  • 1,199 Views
1 ACCEPTED SOLUTION

Go to solution
Maik Skoddow
Tera Patron

‎05-13-2025 11:29 AM

Hi @khamilton177 

there is no support provided by ServiceNow for PDIs. Either you wait another day or you release your instance and get claim another one. I had this situation several times, and I suppose it's due to technical issues certain data centers have. After claiming a fresh PDI it is hopefully located in another data center without issues.

Maik

View solution in original post

2 REPLIES 2

Go to solution
Maik Skoddow
Tera Patron

‎05-13-2025 11:29 AM

Hi @khamilton177 

there is no support provided by ServiceNow for PDIs. Either you wait another day or you release your instance and get claim another one. I had this situation several times, and I suppose it's due to technical issues certain data centers have. After claiming a fresh PDI it is hopefully located in another data center without issues.

Maik

Go to solution
AndersBGS
Tera Patron

‎05-13-2025 12:54 PM

Hi @khamilton177 ,

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online again after some time.
  •  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.