We are trying to do integration with Orbus Infinity tool, which will bring all the information regarding applications used in our organization into Business application table.
This application considers Sys_Id as unique identifier . With every synchronization with Orbus tool a new record is created in cmdb_ci_business_app table, hence creating multiple CIs for single application.
We are in connect with Orbus infinity vendor to resolve this issue, but the suggestions provided by them are failed.
Does anyone has done successful integration with Orbus Infinity tool without any duplicates? Kindly help me in resolving this issue. Your help would be appreciated.
Thanks in advance. 🙂
