Integration with Orbus Infinity tool creates Duplicates.

[anuradha_balam]

We are trying to do integration with Orbus Infinity tool, which will bring all the information regarding applications used in our organization into Business application table.
This application considers Sys_Id as unique identifier . With every synchronization with Orbus tool a new record is created in cmdb_ci_business_app table, hence creating multiple CIs for single application.

We are in connect with Orbus infinity vendor to resolve this issue, but the suggestions provided by them are failed.

Does anyone has done successful integration with Orbus Infinity tool without any duplicates? Kindly help me in resolving this issue. Your help would be appreciated. 

Thanks in advance. 🙂

[michael_wilson]

Hello Anuradha,

My name is Michael Wilson, and I am the Product Manager for this integration at Orbus Software. I wanted to personally follow up to ensure that the issue you raised has been resolved to your satisfaction.

From your description, it seems you are using our Solution Hub-based integration, which is successfully deployed by many of our customers. This integration avoids the issue you described by leveraging unique IDs in both systems. However, it is possible to override this functionality in the configuration settings. I understand that our Professional Services team has already responded to the service ticket you raised to help adjust the configuration for your specific use case. If you have any further questions or concerns, please don’t hesitate to reach out to me directly at michael.wilson@orbussoftware.com.

Additionally, I wanted to let you know about our new version of the ServiceNow integration available on our OrbusInfinity Flow integration platform. This updated version offers enhanced features, including:

• Improved configuration validation to ensure smoother implementation.
• The ability to use event-based updates instead of regular syncs, providing greater flexibility.
• Additional capabilities designed to streamline your workflows and improve efficiency.

If you’d like to learn more about this new option, feel free to contact me or your Customer Support representative.

Best regards,
Michael Wilson
Product Manager
Orbus Software

[michael_wilson]

Hello Anuradha,

My name is Michael Wilson, and I am the Product Manager for this integration at Orbus Software. I wanted to personally follow up to ensure that the issue you raised has been resolved to your satisfaction.

From your description, it seems you are using our Solution Hub-based integration, which is successfully deployed by many of our customers. This integration avoids the issue you described by leveraging unique IDs in both systems. However, it is possible to override this functionality in the configuration settings. I understand that our Professional Services team has already responded to the service ticket you raised to help adjust the configuration for your specific use case. If you have any further questions or concerns, please don’t hesitate to reach out to me directly at michael.wilson@orbussoftware.com.

Additionally, I wanted to let you know about our new version of the ServiceNow integration available on the OrbusInfinity Flow integration platform. This updated version offers enhanced features, including:

• Improved configuration validation to ensure smoother implementation.
• The ability to use event-based updates instead of regular syncs, providing greater flexibility.
• Additional capabilities designed to streamline your workflows and improve efficiency.

If you’d like to learn more about this new option, feel free to contact me or your Customer Support representative.

Best regards,
Michael Wilson
Product Manager
Orbus Software