Issue with attachment comments updated by system not by the logged in user

[Kranthi Rohit]

On change form when we used to attached the file in actives comments are updated by system it is not showing the logged in user. Those comments are coming from script actions. is there any way to update the name by logged in user instead of system ? All inputs are much appreciated.

[Sandeep Rajput]

@Kranthi Rohit If you are using the script action to update the comments then they will always be from system as the script actions are executed by system only. Instead of adding the comment using a script action, you can try adding it via an async business rule and the comment would be marked from the user's account.

Please mark the response helpful and accepted solution if it manages to answer your question.

[Hemanth M1]

Hi @Kranthi Rohit ,

If you still want to try in script action , You can try this:

1)Pass logged in user sys_id from your gs.eventQueue and impersonate it in the script action

2)Script Action:

Output:

Hope this helps!!!

[Kranthi Rohit]

Hello Hemanth,

Your suggestion is much helpful we use the second one that displays as the guest instead of system, so please guide me . Where should we add the first script?

gs.event Queue("ptin",current,current.sys_id,gs.getUserID();
could you please navigate me in the instance. 

[Hemanth M1]

Hi @Kranthi Rohit ,

Do you know how the script action being called when attachment is added?? must be a Business Rule or flowdesigner, find that.

There you can find gs.eventQueue, add gs.getUserID() paramter and go to script action >>the add impersonation logic.