IT Service Management (ITSM) Implementer - Emergency change requests

[Marji_Sandoval]

To enforce the organization's change management policy, an emergency change should only be able to be created from P1 or P2 incidents.

1. Edit the Change Landing Page to disable the ability to raise an Emergency change through that method.

   Hint: Navigate to Change > Change Models

2. The Create Emergency Change UI action should be modified to only be visible on P1/P2 incidents

   Hint: Make sure you open and modify the UI action related to the Incident [incident] table!

[mtmehdi]

I am also stuck on the 1st task. Could not figure out how to validate it.

[suhasabhat]

Hello,

For the first task: Edit the Change Landing Page to...

-Navigate to Change Models page (chg_model_list.do)

-Change the value of "Available in 'Create New'" column to 'false', for the row having Name 'Emergency'

For the second task: The Create Emergency Change UI action...

-Navigate to 'UI Actions' table (sys_ui_action_list.do)

-Search for the UI action with the name "Create Emergency Change" and open it.

-Scroll down a little to 'Condition' and add this code at the end

&& current.priority == 1 || current.priority == 2

I hope this helps.

Regards,

Suhasa