PDI Cluster Offline - TLS Error

andrewh20398755
Tera Contributor

an hour ago

Posting this here to add to the traffic. I know my options but if ServiceNow could fix our cluster

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Tanushree Maiti
Tera Patron

53m ago

Hi @andrewh20398755 

 

Sometimes the instance's backend is running but the SSL handshake fails in standard browser tabs.
  • Open the ServiceNow Developer Portal in an Incognito / Private window.
  • Sign in and attempt to launch your PDI.
  • If a security warning appears, look for and click Advanced, then select Proceed to [Your PDI URL] (unsafe)

 

Alternative: If waiting does not work and you urgently need a working environment, you will need to wipe or release the PDI: 

  • Log into the ServiceNow Developer Site.
  • Go to your My Instance panel, click Actions, and select Reset and Wipe Instance or Release Instance to start fresh.
  • Warning: Doing this will erase all configurations, custom apps, and data on your old instance

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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