List Collector

[Navyashree]

Hi All,

 I've a List collector variable in the catalog item which is referenced to a custom table. The table has 81K + records and it is required to load all the data for end users. Since it is trying to load lot of data, though it is working from ServicePortal without any issue and users are able to select the data and submit the form. When Support engineer try to open that RITM or SCTASK, getting an error "Information couldn't be downloaded from the server and the transaction has been cancelled". Can someone assist here please?

[Ankur Bawiskar]

@Navyashree 

is that script include bringing all records or applying any filter?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Navyashree 

Then nothing can be done.

You will have to discuss with your customer and revise the requirement so that limited records are shown.

Also raise a case with ServiceNow and see if they can provide a workaround.

If my response helped please mark it correct and close the thread so that it benefits future readers.