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Logging Email in Activily log for sc_task

a02763422
Tera Contributor

4 weeks ago

Does anyone know if I can configure showing email in activity log for sc_task like it shows ootb for RITM? I can see it in RITM Filter Post Types but is not there for sc_task. I had a requirement to make email available from task so I did that but did not realize ootb that it wouldn't log it in the activity log. 

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3 REPLIES 3

Brad Bowman
Mega Patron

4 weeks ago

Look at a Catalog Task record in the native UI and click the same funnel icon to the right of the top Activity:

BradBowman_0-1789572679975.png

This list has a "Configure available fields" link at the bottom where you can add the 2 "Emails - ..." choices to the "Selected" box.

BradBowman_1-1789572748200.png

BradBowman_2-1789572776509.png

 

 

 

 

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annieporter
Tera Contributor
In response to Brad Bowman

4 weeks ago

Thank you so much. I completely overlooked the funnel in classic when I previous tried to find it there. 

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Tanushree Maiti
Tera Patron

4 weeks ago

Hi @a02763422 

 

Check this KB : KB0719147 How to configure and display 'Sent/Received Email' in the activity stream/log 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti