Message/Comment section not appearing on approval window

[effoya]

I have created a custom catalog item in servicenow, when user receive items for approval, the comment/message box is not found on the page (RITM)

[GlideFather]

Hi @effoya,

can you please share a screenshot explaining of what is not found where?

[effoya]

I have attached two screen shots, one with comment box and the other one without comment/message box

[Ankur Bawiskar]

@effoya 

so on which portal page the comment box is not visible?

Share screenshots please, we don't have access to your instance so we can't know.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[effoya]

I have attached two screen shots, one with comment box and the otherone withouth comment/message box