MFA already set up for brand new PDI

[RobinM1]

I'm faced with the following issue: after requesting a brand new PDI and installing SAM Pro and Discovery on it via the manage instance section, I'm prompted with a MFA code request while logging into the instance. I haven't set up MFA yet for this instance though and a credentials reset for the admin user via the manage PDI section hasn't resolved the issue.

Some additional info:

• I didn't have the authenticator app enabled for my main SN account (verification through email).
• Setting up the authenticator app for my main SN account doesn't work either (trying everything at this point)

Any thoughts on how to tackle this?
I'm afraid the MFA code it's requesting is from a previous PDI, which I no longer have, and I don't see a way to reset the MFA config.

[mayankkumar]

Hi @RobinM1,
Try set up biometric authentication, let me know if it works.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

[RobinM1]

You cannot set up biometric if you do not have the code first

[mayankkumar]

@RobinM1 ,
I don't know it's a glitch or what, but I was able to set up biometric without code when I faced this issue.

[Viraj Hudlikar · Accepted solution]

Hello @RobinM1 

I had faced this issue for my account during buildagent campaign two times and since there is no support for PDI, so I had released the instance waited for 1 hour and then requested a new PDI. I was also puzzled that how without setting MFA for new PDI it can asked code during first access. 

In my opinion it will better if you release existing instance and do get a new instance after some time gap.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[RobinM1]

Thanks for your reply, I'll give it a go with a couple hours between the release and re-provision. Keep you posted.