my developer instance is not waking up

[ManS89629664794]

my developer instance is not waking up tried to wake over several hours. the report feture doesnt seem to work either. any insights / tips will be helpful

[Chaitanya ILCR]

Hi @ManS89629664794 ,

1. Normal Wake-Up Time:

• PDIs usually take three to five minutes to wake up from hibernation.
• They should not take longer than 20 minutes. 

2. What to do if your PDI doesn't wake up:

• Give it time: If it's been only a few minutes, wait a bit longer.
• Try again later: If waiting doesn't work, try to wake it up again later.
• Sign in and Check Status: Sign in to the Developer Site and check the "My Instance" page to see if your PDI is still undergoing maintenance.
• Address Browser Cache Issues: If you're seeing a hibernation page even when the instance appears as "Running" on the Developer Site, it might be a caching issue. Try these steps:
  • Clear your internet cache and close the tab, then try opening the instance from the Developer Site again.
  • Restart your internet browser.
  • Try a private browser tab.
  • Wait a few more minutes for DNS entries to catch up.
  • Try a different browser.
• Check with a Colleague: If possible, see if someone else can access the instance. 

3. If the PDI still doesn't wake up:

• Release and Request a New PDI: If you've waited a significant amount of time and the PDI is still not waking up, you might need to release your current PDI and request a new one. Be aware that releasing your PDI will result in losing your previous data. 

4. Important Note about PDI Support:

• There is no direct support available for PDIs. If you continue to experience issues, the recommended course of action is to release and request a new instance, or to check the community forums for similar issues. 

5. Reporting Feature Not Working:

• Since there's no direct support for PDIs, the non-functional reporting feature likely stems from the same underlying issue preventing the instance from waking up. 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[chercm]

this is so lame . i would rather they charge based subscription model .

[AndersBGS]

Hi @ManS89629664794 ,

 as you might know. there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options

•  wait, it should become available after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Notice, all developernes that you haven’t backed up will be lost for good.

[SANDEEP DUTTA]

Hi @ManS89629664794 ,

No support provided from ServiceNow for PDIs, so you can either wait until it wakes back up or you can release and request a new instance.