Performance Analytics score widget showing the actual large number

Antonio13
Tera Contributor

Good day ServiceNow peeps!

 

I have a problem: how to show the actual number instead of the truncated one from a Performance Analytics score widget.

 

Scenario: the score shows as 19k

The actual number that I want it to show is 18,066.

 

Does anyone know any solution for it? Thanks in advance!

1 ACCEPTED SOLUTION

Hello again @Antonio13 !
Standard (normal) reporting can show daily trends as long as the table already has a datetime field (such as Created, Closed, Updated, etc.). Use a time-series chart (with a visualization type set to areascattercolumnsplineline or step) but remember that Reporting only recounts the current state of records. It does not capture daily snapshots. For true point-in-time tracking you need Performance Analytics.

Example of standard report configured as described above:

iekosmadakis_0-1750275683519.png


Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

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4 REPLIES 4

iekosmadakis
Mega Sage

Hello @Antonio13 !

A Performance Analytics score or scorecard widget always abbreviates large values (k, M, B…). This behavior is hard-coded and cannot be disabled in the widget options or by an indicator setting. A workaround is to use a normal report (Single Score) instead of a PA widget.

 

References:

  1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717732

  2. https://www.servicenow.com/docs/csh?topicname=r_FormulaRounding.html&version=latest


Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

Antonio13
Tera Contributor

Thank you @iekosmadakis. Does the normal report able to do daily trending? 

Hello again @Antonio13 !
Standard (normal) reporting can show daily trends as long as the table already has a datetime field (such as Created, Closed, Updated, etc.). Use a time-series chart (with a visualization type set to areascattercolumnsplineline or step) but remember that Reporting only recounts the current state of records. It does not capture daily snapshots. For true point-in-time tracking you need Performance Analytics.

Example of standard report configured as described above:

iekosmadakis_0-1750275683519.png


Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

@iekosmadakis thank you very much for your help and insight on my query. That's what we really need for Performance Analytics to show that feature.

 

Anyway thank you again.