My instance is terminated, how can I request a new instance so I can complete the course?

[PrisanthaC]

My instance is terminated, how can I request a new instance so I can complete the course?

[Tanushree Maiti]

Hi @PrisanthaC 

• You are likely allowed a maximum of 2 running instances across all courses.
• Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot
• Once a lab instance is marked as Terminated, it cannot be restored or reactivated. Any data or configurations stored in that instance are no longer accessible.
• To continue with the course, you’ll need to request a new lab instance and proceed using the newly created environment.

If it is you lab instance in Servicenow University and if you are unable to find in which other 2 course - you already requested lab instance, You can take Now learning support help.

Raise a case to Now Learning support.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home