My PDI has refused to wakeup

OluwaseunSolabi
Mega Contributor

‎03-23-2025 07:48 AM

Can anyone advice on the reason why my PDI is refusing to wake up from hibernation? 

I have been trying to wake it up for more than 24 hours, but it just keeps rolling till no end. 

Thank you.

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2 REPLIES 2

GopikaP
Mega Sage

‎03-23-2025 10:35 PM

Hi @OluwaseunSolabi ,I experienced the same issue. But, one/two day later, I received an email confirming that the PDI was available again. Since we don’t have any support for PDI, waiting for a day or two would be a good option.

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AndersBGS
Tera Patron

‎03-23-2025 11:53 PM

Hi @OluwaseunSolabi 

 

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

  1. Wait, it should come online again
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.

 

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