My PDI has refused to wakeup

OluwaseunSolabi
Mega Contributor

‎03-23-2025 07:48 AM

Can anyone advice on the reason why my PDI is refusing to wake up from hibernation? 

I have been trying to wake it up for more than 24 hours, but it just keeps rolling till no end. 

Thank you.

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2 REPLIES 2

GopikaP
Mega Sage

‎03-23-2025 10:35 PM

Hi @OluwaseunSolabi ,I experienced the same issue. But, one/two day later, I received an email confirming that the PDI was available again. Since we don’t have any support for PDI, waiting for a day or two would be a good option.

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AndersBGS
Tera Patron
Tera Patron

‎03-23-2025 11:53 PM

Hi @OluwaseunSolabi 

 

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

  1. Wait, it should come online again
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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