My task is not validating

shruthibing
Giga Contributor

‎06-25-2026 11:53 AM

I am validating the task 3 . my task is not validating. even i followed all the steps mentioned in the instructions. can any help me!

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shruthibing_1-1782413591121.png

 

 

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3 REPLIES 3

PoonkodiS
Giga Sage

‎06-25-2026 02:11 PM

Hi @shruthibing 

Did you save the record?

 

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Tanushree Maiti
Tera Patron

‎06-25-2026 08:30 PM

Hi @shruthibing 

 

Ensure you are impersonated by Platform User.  You are right-clicking the header and select Save before adding any comments.

 

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=AgqQ-LWodxQ
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=PFmFFaqaoxc
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
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glideFather
Tera Patron

‎06-26-2026 02:17 AM

ahoy @shruthibing,

 

could you possibly share the requirements and the validation message?

 

The wording from the failed validation can explain where to focus.

 

Also, if it is not a simulated lab (LabX) then you are allowed to complete the class at 80 %, so there's no need for you to spend too much time and efforts on adding a comment on incident, this step is asked here very frequently so the requirements or the validation has some issue obviously...


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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