MyNow occasionally loading u16 when opening Support > GetSupport

[MichaelP1]

Occasionally when I open the MyNow portal and navigate to the Support > Get Support page, I am prompted with a u16 page, rather than the expected portal page.

Does anyone else have this issue or have any ideas how to resolve it?

Reloading the page doesn't always resolve it.

[MichaelP1]

correct - you can swap to Next Experience, then load the portal through the "Switch to Now Support Portal" menu item. 

The issue is it's loading the page intermittently in the first place.

Surely I'm not the only one having this experience?

[Bhuvan]

@MichaelP1 

It may be a random issue with Support portal and you can try to check with your ServiceNow representative. You can also try if Now Assist provides more information or create a support case.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan