Not able to access servicenow KB article

[sash_machiraju]

I was going through this documentation for Sidebar (https://www.servicenow.com/docs/r/conversational-interfaces/sidebar/exploring-sidebar.html) and wanted to check out KB article KB1213249.

I am getting the below message when i try to open the link.

[AshishKM]

Hi @sash_machiraju , 

Seems like this KB is not publicly available. You need to use your client/or/employer's support account credential to view this KB.

Thanks,
AshishKM

[Aditya_hublikar]

Hello @sash_machiraju ,

You may need to contact your ServiceNow customer/client manager and request that the article be shared with you. Alternatively, you can raise a case with ServiceNow Support and ask them to provide access to the article or confirm what access level is required.

So, there may not be a specific role that you can simply add yourself; access is generally controlled by your ServiceNow support/partner entitlement.

if this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ehab Pilloor]

Hi @sash_machiraju,

This KB is needs higher access and is not available to public. Please check with your client's support account or raise a HI Case and get the details from SN support.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor