NowMobile - Upload Not Working For Non-Admin

Dark Kei
Tera Expert

I have a record producer. It is working perfectly in desktop. Using Admin account it is also working in NowMobile. But using non-admin account, error occurs:

 

Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_range' operation on sc_cart_Item.cart

Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_match' operation on sc_cart_item.cat_item.actiye

 

I also can't also upload image.

 

These only occurs when not using admin account.

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Dark Kei 

 

To resolve this, you need to create explicit query_range / query_match ACLs to grant your non-admin users access to these operations.

 

1: Create a query_range ACL for the Cart

  • Navigate to System Security > Access Control and click New.
  • Set the following values:
    • Type: record
    • Operation: query_range
    • Name: Select sc_cart_item
    • Field: Select cart
  • Under the Requires role related list, add the specific role given to your mobile users.
  • Save the ACL.

 

2: Create a query_match or query_range ACL for Active Catalog Items

  • Create another new ACL.
  • Set the following values:
    • Type: record
    • Operation: query_match /query_range
    • Name: Select sc_cart_item
    • Field: Select cat_item -> active (dot-walked field)
  • Grant the same role 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti