NowMobile - Upload Not Working For Non-Admin
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yesterday
I have a record producer. It is working perfectly in desktop. Using Admin account it is also working in NowMobile. But using non-admin account, error occurs:
Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_range' operation on sc_cart_Item.cart
Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_match' operation on sc_cart_item.cat_item.actiye
I also can't also upload image.
These only occurs when not using admin account.
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yesterday
Hi @Dark Kei
To resolve this, you need to create explicit query_range / query_match ACLs to grant your non-admin users access to these operations.
1: Create a query_range ACL for the Cart
- Navigate to System Security > Access Control and click New.
- Set the following values:
- Type: record
- Operation: query_range
- Name: Select sc_cart_item
- Field: Select cart
- Under the Requires role related list, add the specific role given to your mobile users.
- Save the ACL.
2: Create a query_match or query_range ACL for Active Catalog Items
- Create another new ACL.
- Set the following values:
- Type: record
- Operation: query_match /query_range
- Name: Select sc_cart_item
- Field: Select cat_item -> active (dot-walked field)
- Grant the same role
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti