Password reset

Becalicool · 3 weeks ago

I want to reset my password. However I get the message a verification will be sent to a phone number ending in 1234 but those last four numbers are wrong!

How can I correct this so I can reset my password?

Is there another way to reset it?

Thanks.

Rafael Batistot · 3 weeks ago

Hi @Becalicool

The best approach is to contact your organization’s ServiceNow administrator/IT support and ask them to update your user record or reset your password manually.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869145

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svirkar420 · 3 weeks ago

Hi @Becalicool , Are you trying to do this in your PDI?

If so, confirm that you have enable MFA for your PDI if not, then there is no way to reset the password from there.

And if you still want to reset the password for PDI, you can do that in developers tab by clicking on manage my instance.

I am attaching the screenshot as well for your reference.

Developer site link - https://developer.servicenow.com/dev.do

And if you are talking about the Customer instance "contact your IT admin"

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.