Unable to reset password - it has an unrecognized cell#

[patrickhayescom]

I'm trying to reset the password of my developer account to log in to my PDI, but it prompts me to validate with a text to an unrecognized cell#.  It's not my home cell#, not my work#, just some random number.  Any suggestions on how to rescue my account?

[Tanushree Maiti]

Hi @patrickhayescom 

Are you following this path to reset your password?

a, after login in Developer portal, click on Manage My instance

https://developer.servicenow.com/dev.do#!/manage-instance

b. click on gear icon , and click on Reset instance password

c. a pop- up window will display, click on Yes Reset