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PDI went offline

Gnananarasimha
Tera Contributor

3 weeks ago

My PDI went offline for a long time.From 2 days I am trying to wakeup my PDI but it's still offline. Can any one suggest how to make it usable.

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7 REPLIES 7

Harish Bainsla
Kilo Patron

3 weeks ago

Hi @Gnananarasimha 

There is no support for PDIs  either wait or request new one .

If my answer helps you mark helpful and accept solution 

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AndersBGS
Tera Patron

3 weeks ago

Hi @Gnananarasimha 

 

As you might know, there is no support available from ServiceNow in relation to PDI, hence you're limited to 2 options:

  1. Wait, it should come online after some time
  2. Release the instance and request a fresh installation

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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kh_safal
Administrator

2 weeks ago

Hi all, 
There was a PDI outage late last week stemming from an infrastructure issue that was patched over the weekend.
The fix was rolled out in batches to affected PDIs, with most now back online and some still offline while the patch rollout continues. Please try logging back into your PDI in a few days.

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