Personal Instance (PDI) offline

Claudia Vasquez
Tera Contributor

‎01-16-2025 08:09 AM

Hello everyone, can you help me how can I unlock my personal instance, it is offline

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AndersBGS
Tera Patron
Tera Patron

‎01-16-2025 09:58 AM

Hi @Claudia Vasquez 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time.
  2. Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Sandeep Rajput
Tera Patron
Tera Patron

‎01-16-2025 10:01 AM

@Claudia Vasquez 

If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

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