Please release your servicenow instance

[AbhijeetP573852]

Hello Community,

Could you please help me with this below snap, what to do, and what is the reason for it?

Thanks in Advance.

[Tanushree Maiti]

Hi @AbhijeetP573852 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting.

Also as you have received warning message , ensure you have taken proper back up of your work. because it anytime it is reclaimed, you will loose all your data.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

[Nishant8]

Hello @AbhijeetP573852 , Since this instance is scheduled to be released automatically, please back up your customizations as soon as possible. ServiceNow instances follow a specific lifecycle; if an unrecoverable issue occurs during routine maintenance, the instance is released.

Please save your backups now and request a new instance.

Regards,

Nishant

[AbhijeetP573852]

Hi @Nishant8, could you please provide additional info on how to check ServiceNow instances, what type of specific lifecycle they follow, and also what checks they perform during routine maintenance?

[Nishant8]

Hello @AbhijeetP573852 , Unfortunately, there is nothing we can do in this regard. In fact, there is no support available for PDI issues like this. I have noticed in the past that a PDI can go offline and never come back online, causing users to lose their customizations. At least you have time to back up your customizations and request a new instance.

Regards,

Nishant