Pre-populate change request record with data from Case, when redirected through interceptor page
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08-28-2024 03:35 AM
Hi community,
I have a requirement to prepopulate requested_by on Change Request with contact from the Case record, but the process should be as follows:
on Case record: UI action(link) Create Change -> Change Request interceptor page with available change models -> user chooses a model and creates a new Change Request -> there is a contact from the Case record in the field requested_by.
Does anyone have an idea how to achieve this?
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