Performance Analytics (PA) Simulator - Micro Certification (Course) - bad instructions Aug 27 2024

[spowzer]

Performance Analytics (PA) Simulator - Micro Certification (Course) - section "environmental setup"

https://nowlearning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=4240b5f...

In the second part of this task, you enable a plugin to generate sample ITSM data required to display KPI trends in Performance Analytics visualizations. This step is only required in this sandbox environment and should never be performed in a production instance of ServiceNow.

1. Back in the plugin list, clear the list filter and search for the ITSM and PA Demo Data plugin with ID: com.snc.itsm_pa.demo.
2. Install the ITSM and PA Demo Data plugin with the Load demo data option to populate demo data for Incident, Problem, and Change applications and provide sample analysis data for dashboard visualizations.
3. Proceed with task validation without waiting for the ITSM and PA Demo Data plugin to complete as this may take up to 15-20 minutes.

Back in the plugin list = performance analytics plugin list, not the full pluggin list. ITSM and PA Demo Data is not under Performance Analytics so clear all plugin filters, then search for it.

[Community Alums]

I would submit this as a case /feedback to nowlearning support