Quality assurance standards
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01-28-2025 07:59 AM
Hello everyone,
I am trying to find some resources regarding quality assurance standards specifically regarding Ticket sampling guidelines. Quality audit processes. The goal is to find some industry standard to align with. I can provide more details if needed.
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01-28-2025 08:01 AM
Please note the environment is a shared services environment. The quality assurance is for interactions with customer care team for both internal and external customers.