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Quality assurance standards

GuldaW
Kilo Contributor

‎01-28-2025 07:59 AM

Hello everyone, 

I am trying to find some resources regarding quality assurance standards specifically regarding Ticket sampling guidelines. Quality audit processes. The goal is to find some industry standard to align with. I can provide more details if needed. 

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GuldaW
Kilo Contributor

‎01-28-2025 08:01 AM

Please note the environment is a shared services environment. The quality assurance is for interactions with customer care team for both internal and external customers. 

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