Quality assurance standards

GuldaW
Kilo Contributor

Hello everyone, 

I am trying to find some resources regarding quality assurance standards specifically regarding Ticket sampling guidelines. Quality audit processes. The goal is to find some industry standard to align with. I can provide more details if needed. 

1 REPLY 1

GuldaW
Kilo Contributor

Please note the environment is a shared services environment. The quality assurance is for interactions with customer care team for both internal and external customers.