Question for lost instance, and capstone project

[ecurrent]

Hello,

On the last module within the ServiceNow CSA Fundamentals course - I was nearly complete when my instance crashed and received a 504 error. Using the chat interface, I asked to "check" the instance, and it said I had no instance available, even though it had 2 days remaining. It RESET my instance, and now hours of work are gone. 

ServiceNow support has been 0 help - I need to know if there's a resource that has the in-class instance files available to import into my instance so I don't lose it again. They claim they cannot restore the instance even though it was there and THEY terminated it. Is there anything I can do here?

Also, does anyone know if the capstone project requires us to upload the data from the course instance into the PDI? I refuse to do the work again knowing ServiceNow destroyed my instance. I don't know if I can get it back at all if I did the work again. It could crash again if I did it all and I cannot trust it will stay anymore. 

If anyone has anything they can provide me I would be appreciate it greatly.

PS - Do not use the automatic chat interface in your lesson... lesson learned. It's horrible and it broke my instance. 

[ecurrent]

Hi Mark,

I appreciate your response. I made a case with ServiceNow and they were not helpful. I posted pictures proving my instance was there with the time alloted, the 504 error I received upon opening it, and the termination of my instance when I used the chat function to "check" my instance. They said they cannot restore it and kept insisting I deleted it myself. They aren't responding to me and are likely not going to. I do appreciate your time though! I may just try doing the lab work again as fast as possible but if they terminate my session again I'm not sure I'll be using this platform much longer.