Regarding ATF
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‎06-15-2025 10:27 PM
I designed ATF for an order of catalog item for mobile phone. In this I selected for 128 gb storage selection. The ATF also should work accordingly while issuing phone at SC task. But I can see that as per screen short it is selecting 256 gb which I did mentioned any where in ATF to execute at 256 gb.
can any one please help out with this. why it is happening?
I am attaching screen short here.
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‎06-15-2025 10:38 PM
you are setting the value on catalog form while submitting
is there any logic which updates the variable to 256GB at sc_task level?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-15-2025 10:59 PM
No, logic given. The selection is manual. I given the 3 selections that are 128, 256, 512 gb. But I designed ATF for 128 gb only. Why it is selected 256gb in ATF in screen shot.

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‎06-15-2025 11:07 PM
Hi,
So I did a similar test, and it looks like the ATF is sucessfully setting the variables as requested, but the screenshots captured does not show these changes of the variables. (but I can see them happening when viewing it live)
Why, I don't know. Might be a bug, you could report it to HI, and see if it's a known issue.
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‎06-18-2025 12:38 AM
I had this issue previously, what seemed to work for me is navigating to the form via the Employee Center and also impersonating a user who would actually submit the form rather than running it as your admin account.