Regarding ATF

MeadalraoA
Tera Contributor

I designed ATF for an order of catalog item for mobile phone. In this I selected for 128 gb storage selection. The ATF also should work accordingly while issuing phone at SC task. But I can see that as per screen short it is selecting 256 gb which I did mentioned any where in ATF to execute at 256 gb.
can any one please help out with this. why it is happening?
I am attaching screen short here.

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@MeadalraoA 

you are setting the value on catalog form while submitting

is there any logic which updates the variable to 256GB at sc_task level?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

No, logic given. The selection is manual. I given the 3 selections that are 128, 256, 512 gb. But I designed ATF for 128 gb only. Why it is selected 256gb in ATF in screen shot.

OlaN
Giga Sage
Giga Sage

Hi,

So I did a similar test, and it looks like the ATF is sucessfully setting the variables as requested, but the screenshots captured does not show these changes of the variables. (but I can see them happening when viewing it live)

Why, I don't know. Might be a bug, you could report it to HI, and see if it's a known issue.

Mckenzco
Tera Contributor

I had this issue previously, what seemed to work for me is navigating to the form via the Employee Center and also impersonating a user who would actually submit the form rather than running it as your admin account.