Request to Display CSAT in Percentage Format on Dashboard

[Rajkumar kadar1]

Hello ,

Currently, the CSAT value displayed on the dashboard is sourced from a report and is shown in a 5‑point scale format (for example, 4.2 out of 5).

We would like to update this implementation so that the CSAT metric is:

• Displayed directly on the dashboard
• Sourced from the asmt_metric_result table
• Using the Actual value field
• Shown in percentage format instead of the 5‑point scale

Expected transformation:

• 4.2 / 5 → 84%

Requesting your support to enable the required transformation logic or indicator formula (for example, (Actual value / 5) * 100) so the CSAT is displayed as a percentage on the dashboard.

Please let us know the best approach to implement this .

Thank you for your support.

[AndersBGS]

Hi @Rajkumar kadar1 ,

This can easily be done with performance analytics (needed for calculation). Where do you get stuck?

[Rajkumar kadar1]

Hi @AndersBGS ,

Thank you for your response.
As I am new to the concept of performance analytics, I would appreciate it if you could provide the steps for its implementation.
Thank you in advance.