Hello ,
Currently, the CSAT value displayed on the dashboard is sourced from a report and is shown in a 5‑point scale format (for example, 4.2 out of 5).
We would like to update this implementation so that the CSAT metric is:
- Displayed directly on the dashboard
- Sourced from the
asmt_metric_result table - Using the
Actual value field - Shown in percentage format instead of the 5‑point scale
Expected transformation:
Requesting your support to enable the required transformation logic or indicator formula (for example, (Actual value / 5) * 100) so the CSAT is displayed as a percentage on the dashboard.
Please let us know the best approach to implement this .
Thank you for your support.
