Send 'Pretty' Email Reports from an employee's email

[mattlaufer]

Hello,

We currently have a manual process in service now that I have been told is not possible to automate.

I receive a spreadsheet of problems for the companies I support. I then extract the relevant data, paste into SmartSheet to make it look pretty, then screen shot that, and put it in an email that goes out to my operations leadership. The emails go out at an established cadence based on specific variables. All those variables (like priority) are defined in SN.

This whole process is manual. I've been told it is not possible to automate because 1) SN does not support the ability to send 'pretty' html emails that would suitable for operations leadership. and 2) The emails need to come from an individual employee (varies by region) and not a generic SN email.

Is this really not possible?

Thanks!

[Ankur Bawiskar]

@mattlaufer 

you will find lot of resources for this

It's present in docs, youtube videos

If my response helped please mark it correct and close the thread so that it benefits future readers.