ServiceNow Career

[TanujaL59105918]

Hi everyone,

I’m looking for some career guidance from the ServiceNow community.

I have been working in a ServiceNow Service Catalog support role for the past four years. Now, I want to transition into a more technical role. Since I haven't had the right guidance, I've remained in a support position, and I'm finding it difficult to decide which career path to choose.

Currently, I’m pursuing the ServiceNow Certified System Administrator (CSA) certification. However, I’m confused about whether I should aim for a ServiceNow Administrator role or a ServiceNow Tester role.

I would really appreciate your suggestions on:

• Which role offers better long-term career growth?
• Which path is the best way to enter the technical side of ServiceNow?
• What skills should I focus on to make a successful transition?

If anyone has made a similar career move or has experience in either role, I would be grateful if you could share your insights.

Thank you in advance for your advice and support!

[Tanushree Maiti]

Hi @TanujaL59105918 

CSA Tips:

• First complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice all lab tasks in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice(If you have access) : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• Practice a lot with mock questions .
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

[MrGigs]

I echo along with most, ServiceNow Administrator will be more valuable as it pertains to the more technical side of ServiceNow and is more broad and versatile imho.

Cheers,

[glideFather]

ahoy @TanujaL59105918,

you can check the ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.